AWARD winning Wakefield orthodontist, St Michael’s has appointed two treatment coordinators as part of its investment in patient care.
The two will work alongside orthodontists at the Dewsbury Road practice to offer advice, guidance and reassurance to patients throughout their treatment.
Clinically trained, Dawn Rimmington and Joanne Reape will be the first point of contact with patients to explain the orthodontic procedures they will undertake, how to care for their braces at home and also discuss payment plans.
Dr Catherine McCanny, orthodontist explained: “Patients are keen to enjoy the end result of the treatment which is attractive and healthier aligned teeth, but naturally they have questions. I was very conscious that some patients were reticent to ask me about things such as payment plans or even ask questions about their treatment or teeth because they thought they were too silly.
“We completely understand that but at the same time we don’t want patients to go away feeling they are in the dark about their treatment. Dawn and Joanne act as a bridge between clinicians and patients and can often pre-empt questions through the comprehensive advice they provide about home care during treatment. They offer advice about care of braces, how long to wear them and the best kinds of foods to eat to enhance a patient’s results.
“With their own consultation room patients are confident of being able to ask anything discretely,” she added.
“We are the first point of contact when patients first come in for a consultation about orthodontics and so they are able to build a long lasting informal yet confidential rapport with us so that they get the most out of their treatment,” said Dawn.
Photograph: Dawn Rimmington, Dr Catherine McCanny and Joanne Reape